Vida First Aid Training
Effective Date: April 26, 2026
1. Introduction
Vida Training & Certification (DBA: Vida First Aid Training) (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or register for our training courses. By using our website or submitting a registration form, you consent to the practices described in this policy.
2. What Information We Collect
We collect only the personal information necessary to provide our services, including:
- Full name
- Email address
- Telephone number
- Course registration details
This information is collected directly through our website registration forms, booking tools, and course registration processes.
3. Why We Collect Your Information
Your personal information is used for the following purposes:
- To process course registrations and deliver our services
- To communicate course details, schedules, and updates
- To issue certifications upon successful course completion
- To send recertification reminders (with your consent, as described in Section 9)
- To maintain internal business and compliance records
- To comply with legal and regulatory requirements (e.g., WorkSafeBC)
4. How We Share Your Information
We do not sell, rent, or commercially distribute your personal information. Information will not be used or disclosed for purposes other than those for which it was collected, except where required or permitted by law.
Canadian Red Cross Certification
For courses delivered under the Canadian Red Cross program, your information (name, course details, and completion status) is submitted to Red Cross systems for certification, record-keeping, and insurance purposes.
Regulatory Requirements
Where required by law or regulation (for example, WorkSafeBC compliance audits), we may disclose limited personal information. Such disclosures are restricted to only what is necessary.
5. Cookies & Website Tracking
Our website uses cookies and tracking technologies to support its functionality, analyze traffic, and measure advertising performance. When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies.
The tools we use include:
- Google Tag Manager – manages and deploys tracking scripts. It does not collect personal information itself.
- Google Analytics (GA4) – collects anonymized data about how users interact with our website (pages visited, device type, approximate location derived from IP address). This helps us improve our website and measure marketing effectiveness.
- Google Ads – measures the performance of our advertising, including which ads lead to course registrations.
You can control or disable cookies at any time through your browser settings or through Google’s Ads Settings. Disabling certain cookies may affect website functionality.
6. Data Transfers Outside Canada
Some of our service providers, including Google, process data in the United States or other jurisdictions outside of Canada. While these jurisdictions may have different privacy laws, we take reasonable steps to ensure that your information receives comparable protection. By using our website, you acknowledge that your data may be transferred and processed outside Canada.
7. How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected:
- Student and certification records are retained for up to four (4) years
- Payment information is securely processed by our payment provider and is not stored by us after the transaction is complete
- Website analytics data retention is managed within Google Analytics (GA4) settings
8. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including secure website hosting with HTTPS encryption, controlled access to personal data, periodic reviews of our data access practices, and the use of reputable third-party service providers who are vetted for compliance with applicable privacy standards.
9. Data Breach Notification
In the event of a breach of security safeguards involving your personal information, we will assess whether the breach poses a real risk of significant harm to you. If it does, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA’s Breach of Security Safeguards Regulations. We maintain a record of all security breaches, regardless of whether notification is required.
10. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent to the use of your information for non-essential purposes (such as marketing emails), subject to legal or contractual restrictions
- Request deletion of your information where it is no longer required for the purposes for which it was collected
To exercise any of these rights, please contact us using the information in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.
11. Privacy Complaints
If you have a concern about how we handle your personal information and are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner (OIPC) of British Columbia at oipc.bc.ca, or the Office of the Privacy Commissioner of Canada at priv.gc.ca.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Vida First Aid Training
- Email: info@vidafirstaid.com
- Website: https://vidafirstaid.com/
Canadian Red Cross – Privacy Inquiries
- Phone: 1-613-740-1900
- Email: privacy@redcross.ca
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.