Privacy Policy

Vida First Aid
Effective Date: December 1st, 2025

Vida First Aid (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users, students, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit vidafirstaid.com, register for courses, or interact with our services.

1. Information We Collect

a) Information You Provide

Full name
Email address
Phone number
Mailing address
Course registration details
Certification and prerequisite information
Communications sent to us (emails, forms, inquiries)

b) Payment Information

Payments on vidafirstaid.com are processed securely through Moneris.
We do not store or retain credit card numbers or payment details on our servers.
Payment information is handled directly by Moneris in accordance with their security and privacy standards.

c) Automatically Collected Information

IP address
Browser type and device information
Pages visited and interactions on our website
Date and time of access

This information is collected using cookies and similar technologies.

2. How We Use Your Information

We use personal information to:

Register and administer courses
Verify prerequisites and certification eligibility
Process payments and issue receipts
Communicate important course information
Issue certifications and maintain training records
Respond to inquiries and customer service requests
Improve website functionality and user experience
Meet legal, regulatory, and insurance requirements

3. Cookies & Website Analytics

vidafirstaid.com uses cookies and analytics tools to:

Understand website usage and performance
Improve content and navigation
Maintain website security and functionality

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Disclosure of Personal Information

We do not sell, trade, or rent personal information.

We may share personal information with:

Moneris (payment processing)
Certification bodies (e.g., Canadian Red Cross, Heart & Stroke) where required
Service providers assisting with website hosting, email delivery, or administration
Legal or regulatory authorities where required by law

All third parties are required to safeguard personal information and use it only for authorized purposes.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. Access is limited to authorized personnel only.

6. Retention of Information

Personal information is retained only as long as necessary to:

Deliver services
Meet certification, insurance, and legal obligations
Resolve disputes and enforce policies

Information is securely deleted or anonymized when no longer required.

7. Your Rights (Canada – PIPEDA)

You have the right to:

Access your personal information
Request corrections to inaccurate or incomplete data
Withdraw consent, subject to legal or contractual restrictions

Requests may be sent to info@vidafirstaid.com.

8. Third-Party Websites

vidafirstaid.com may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies independently.

9. Children’s Privacy

Our services are intended for individuals 16 years of age or older. We do not knowingly collect personal information from children under 16 without parental or guardian consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Information

For questions regarding this Privacy Policy or our data practices, contact:

Vida First Aid
Email: info@vidafirstaid.com
Website: https://www.vidafirstaid.com